Application Support Analyst Opportunity (Service Desk)

Vacancy posted: Tuesday, 18 October 2016

Salary: 20000 - 32000 per annum
Location: Edinburgh

Closing date: 01 November 2016
Job ref. no.: LM/A/1810

1st Line Application Support Analyst opportunity to join a hugely successful Technical Consultancy in Edinburgh.

Due to the continuous success of the business, the company are looking to hire an Application focused, 1st line support Analysts to provide 24/7 out of hours support. This will be a nightshift rota, working from 7pm-7am- 1 week on/ 1 week off, within the helpdesk team.

These roles offer great opportunities for the right individuals, as you will become an integral member of the Service Desk team within a busy consultancy business. As an organisation they invest a lot of money in technology, so the application environment is very up to date.

The team is growing so my client is flexible on the level of experience required, and full training is on offer. So this opportunity should suit graduates up to experienced Application Support professionals.

It should be noted that there is the opportunity to progress both technically and professionally. A number of employee's going in at junior levels have been given the opportunity to progress into Database Administrator roles.

Key Responsibilities:

*Provide 1st Line support as well as resolving and recording customer related issues

*Escalate issues to 2nd and 3rd line teams to achieve speedy and accurate resolutions

*Maintaining and improving Configuration Items and general data integrity databases

*Resolve 1st line relational database issues on platforms such as Oracle and SQL Server etc.

*General administrative duties, including rotation creation and maintenance

*Experience with relational databases such as Oracle, SQL Server would be a distinct advantage, but graduates with solid educational background will be considered.

*Good working knowledge of data entry, maintenance and management of enterprise solution products

*Good Knowledge or working experience with enterprise software would be highly desirable

*Ability to learn new software products quickly

*Strong communication skills, combined with previous experience in a customer facing technical Service Desk environment

To discuss this opportunity in more detail, please apply, or call Lindsey of Cathcart Associates on 0131 510 1500.

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Contact Name Lindsey Rankin
Telephone 0131 510 1500

About Cathcart Associates

Cathcart Associates is a specialist Technical Recruitment Provider operating both contract and permanent solutions across the full spectrum of IT and Technical Business Consultancy.

View all jobs with Cathcart Associates

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