Software Support Consultant

Vacancy posted: Wednesday, 12 October 2016

Salary: Not Specified
Location: Dundee

Job ref. no.: 0049512_P0059606

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

JOB TITLE: Software Support Consultant


The Software Support Consultant works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.

The successful candidate would work in a fast-paced engineering environment, investigating and resolving problems.
The customer base includes a considerable number of countries and cultures, ranging from multi-national financial institutes to local community banks in mature established and developing markets.
The position involves being in contact with the locally based technical teams dealing with these customers. This may need on-site travel where necessary.

The role requires a progressive, adaptable individual who is looking to grow their technical and personal skills. It involves working in a very varied environment on a daily basis with technologies, customer base and problems that are constantly evolving.
The position involves various areas of scope including -

Support coverage over multiple software product lines - principally in NCR's Financial Sector's Self Service software products.
Maintaining ownership of complex software solution issues, debugging to product and component/configuration level.
Exhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.
Managing multiple issues of varying complexity and stage of investigation at any given time with the principle focus of customer satisfaction.
Being the principle cornerstone at centre of all communications between all relevant teams as part of support investigations.
Working in an environment may require rotation in work hours, weekend and/or extended hours, as needed, to accommodate customer need

The successful candidate should display the following proficiencies -

Technology and Engineering Skills

Ability to research problems with no known solutions and design solutions for identified problems

Comprehend and apply engineering concepts in a solution creation support environment

Ability to understand the engineering processes, principles, methods, and techniques

Qualified to degree level or equivalent work exp

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.

s1 says:

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Contact Name John Cairney
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About NCR

NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worldâ€â„¢s first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art IT solutions that make headlines and constantly push the boundaries of technology.

Help lead the way to the next generation of self-service technology by revolutionizing how consumers interact with businesses around the world.

View all jobs with NCR

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