Vacancy posted: Saturday, 8 October 2016

Trainee Service Helpdesk Agent Aberdeen   Attractive

We are currently recruiting for a Trainee Service Helpdesk Agent, to join one of our clients based in Aberdeen.  The purpose of the role is to provide a high level of customer service to meet the needs of the business and to meet the objectives of the Managed Print Service department.  The role involves working in a busy and lively office, which at times can be pressurised.  The role would ideally suit someone with at least two years' experience working within a helpdesk role with a good technical and problem solving skills.

First line Xerox helpdesk support for MPS customers
Responsibility for consumable management/incident alerts
Working within Service Level Agreements (SLAs) thresholds
Emphasis on taking initiative whilst following procedures and working with systems and processes
Responsible for providing an extremely high level customer focused support
Responsible for working well in a team focused environment
Manage calls through to resolution or escalation if required
Administration tasks in support of the MPS model

Applicants should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure.  A friendly and polite telephone manner, be able to work using own initiative and show attention to detail and should have a knowledge and understanding of the following key applications.
Office 2003/07/10
Microsoft Windows XP and Windows 7
Be familiar with server 2003/2008 environments
Use of ticketing system software
Printer configuration and installation
Xerox knowledge desirable

Duration Permanent
Location: Aberdeen

Interested candidates please apply now by sending your CV in Microsoft Word format call for further information.

Job Reference:   J13252

About Genesis Personnel

Genesis Personnel is a leading, professional recruitment and employment agency, based in the North-east and Central Scotland.

From our offices in Aberdeen, Peterhead and Dunblane, we support an international client base, providing permanent, temporary and contract personnel to:
Maritime industry
Oil and gas industry
Local government
Commercial and industrial companies
Our highly trained and experienced staff continually meet our clients' needs, always going that extra mile to ensure positions are filled quickly and professionally.

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Contact Name Helen McSharry
Telephone 01779 476311
Address Genesis Personnel
Mariners House
2 Marischal Street
AB42 1HU
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