IT Service Analyst

Vacancy posted: Wednesday, 19 October 2016

Salary: 30000.00 - 35000.00 per annum
Location: Edinburgh

Closing date: 26 October 2016
Job ref. no.: LA/26921

Head Resourcing's growing Financial Services client is seeking a IT Service Analyst to accurately measure service by collating the necessary information to produce accurate and timely IT Service Management reports. You will also be responsible for supporting the business to continuously improve the production of reports and this is an excellent opportunity for a self-starter who can help drive this change forward.

Key responsibilities include the following:

*Coordinating the timely production of service reporting, collating information from a number of vendor sources providing regular accurate updates to the key stakeholders
*Accurately measure service collating information from a variety of vendor and internal sources
*Coordinating the set up of effective IT Service meetings/calls with third party suppliers
*Ensuring problem records are maintained and updated from supplier reporting
*Undertake trend analysis on incident and problem data to produce regular reporting
*Maintaining and updating IT service financials to accurately calculate monthly billing

Skills/experience required:

*Experience of financial administration,service measurement and reporting
*Foundation level knowledge of ITIL v3
*Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
*Highly numerate, with excellent analytical and problem solving skills and attention to detail
*Strong relationship management skills
*Excellent communication skills with the ability to translate complex/technical issues to non-technical members of the business

If you would like to be considered for this role or find out more, then please send across your CV at your earliest convenience.

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name Layla Abdulrahman
Telephone 0131 625 9648
Home  ›  Jobs  ›  IT/Telecommunications  ›  Support  ›  Edinburgh

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