Spanish Speaking Tier 2 Engineer, Linlithgow

Vacancy posted: Monday, 17 October 2016

Salary: 17,500
Location: Linlithgow

Closing date: 19 November 2016
Job ref. no.: 03539

Spanish Speaking Tier 2 Engineer, Linlithgow.

Start Date: ASAP

Contract: Perm

Salary: up to £17,500 per annum

Hours: 40 Hour Week - 24/7 operation

In this role you will be required provide support and assist the client & their portfolio of customers with regards to event and fault monitoring via Oracle toolsets.

Experience of remote administration of customers systems on a variety of hardware platforms and OS's, including UNIX/Solaris, Linux, Windows. Range of activities to conduct based upon customer contract level, and includes, but not limited to, OS support, (Oracle engineered systems: Exadata, Exalogic, supercluster, red Apps Siebel) hardware fault diagnosis, scheduling backups, patching, upgrades and administrative activities associated with remote support of customer systems and infrastructure.

Conduct event monitoring where appropriate, including maintenance and installation of same to either facilitate remote administration, or enable remote monitoring by other personnel within the EMEA Control Centre. Compile, (and depending on business needs, present) customer reports to demonstrate performance of the above.

Direct contact with various support teams and customers in EMEA & LATAM (Spanish language role only).

Ensure that any incident tickets & Hardware requests (SR’s) are initially troubleshooted using knowledge & related technical documents with ways to resolve issues. Also ensuring that incidents are escalated or passed to the appropriate departments in a timely manner. Create and maintain knowledge documentation. Compiling shift report.

Ability to create and work Change managements as per operational procedures.

Research through available resources (Knowledge article DB Oracle online resources, NC documentation, FAQs, etc) to find the necessary information/solution.

Carry out any admin tasks associated with the smooth running of the services.

Handle Oracle Portal incident tickets & Oracle Servicedesk hardware related SR Tickets, Support Oracle applications as required (OEM EM etc), support and aid customers in optimisation of systems.

Ensure verbal and written communications are handled professionally and are submitted in a professional manner.

Ensure that they contribute to meeting SLA’s and KPIS as dictated by the contract.

Work in a 24/7 shift environment operation


Who are we?

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 271 centres across 62 countries. In the UK we have a combined workforce of over 9000 people operating from 15 locations and a number of in-sourced sites across Scotland, England and Northern Ireland.  We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our client’s service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

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