Helpdesk Team Leader

Vacancy posted: Wednesday, 12 October 2016

Salary: 24,000 per annum equivalent
Location: Livingston

Job ref. no.: NC/TL

Adecco UK Ltd is delighted to be working in partnership with Atos, digital services leader, who focus on the business technology that powers progress and helps organisations create their firm of the future.

At present we are seeking an experienced Team Leader to manage a Service Desk Team of Support Analysts.

The main duties of this role are -

*Resource Management

*Queue Management


*Appraisals and one to ones

*SLA Achievement

*SLA Mitigation

*Risk and Issue Management

*Service Improvement

*Objective Management

*Productivity Management

*Absence Management

Applicants must be experienced and be used to working in a pressured working environment preferably in a Helpdesk capacity.  You must possess great interpersonal skills and excellent communication skills.  Be a confident user of MS Word, Excel and Outlook. Have a proven ability to retain and manage staff, demonstratable experience in delivering a high level of customer service, have excellent organisational and problem solving skills etc.

The role is for approximately 6 months with the possibility of a permanent contract and is based in Livingston.  You should be available to work between the hours of 7am - 7pm Monday to Friday, 37 hours per week.

Successful applicants may need security clearance therefore a background check may be required.

The site is easily accessible by car but for those travelling by public transport, trains run from Edinburgh and Glasgow to Livingston North and a courtesy bus is provided to take you the short distance to the site

s1 says:

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About Adecco

Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary and interim staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting, with 12 locations in Scotland alone.

We specialise in a number of sectors including Accountancy & Finance, Construction, Investment & Banking, Sales & Marketing, Admin & Secretarial and Call & Contact Centre. We are currently recruiting for temporary, contract & permanent staff across these sectors.

Adecco act as an Recruitment Consultancy on behalf of their clients and are also an equal opportunities employer.

Contact us today for a confidential conversation.

View all jobs with Adecco

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