Product ManagerVacancy posted: Friday, 14 October 2016
Salary: £300 - £333 per day
Job ref. no.: 79132
Product/Proposition Manager x 4 - Edinburgh - 5 month contract initially - £300-£333 per day
Change Recruitments Financial Services client is currently looking for 4 customer-centric Product/Proposition Managers, on a temporary contract, to drive and deliver ongoing assessments over their existing product-range to ensure better outcomes for customers going forward
Key Responsibilities include:
· Monitor performance of products against key customer metrics
· Analysis / Deep dives of product performance variances
· Development of action plans to address areas identified through product reviews
· Delivery of identified actions
· Delivering improvements to customer communications (eg annual statements)
· Reviewing product charges to assess for delivery of fair customer outcomes
Specific knowledge in these product areas is desirable but not essential - what is absolutely key is the background in customer experience, journey and service within a banking environment. The role will be required to apply continuous improvement reviews of the customer proposition in these product areas, implementing changes and solutions where necessary. It will be essential to look at processes from a customer perspective and work collaboratively with key business areas such as risk, finance and administration to deliver favourable customer outcomes.
If interested please apply via this website
|Contact Name||David Smith|
|Telephone||0131 225 7744|
Change Recruitment Group is the vehicle used to consolidate two leading specialist divisions providing comprehensive end to end recruitment solutions to both clients and candidates around the globe.
Change: specialist providers within Accountancy & Finance, Support, Contact Centre & Sales, Financial Services & Investments, Human Resources, Information Technology, Legal and Public Practice.
Change International: specialist providers within Accountancy & Finance, Financial Services & Investments, Tax, Human Resource, Legal, Oil & Gas and Senior Appointments
Change is a specialist recruitment consultancy based in Scotland. We have a strong reputation for service delivery. With a global reach, we work across the UK, EMEA, the Americas and Asia-Pac, locating exceptional talent for some of the world's leading organisations.Company profile View all jobs with Change
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