Customer Services Advisor - Livingston RDC

Vacancy posted: Friday, 30 September 2016

Salary: úCompetitive starting salary (subject to experience)
Location: Livingston

Our Customer Service Department is the central point of contact for the general public, and as such handles all manner of incoming communication. Based in our Livingston call centre, our Advisors ensure enquiries are treated with the greatest possible care, while dealing with all feedback in a timely and professional manner. Opportunities have now arisen for motivated, passionate and multitasking advisors to join this vibrant, professional team on a 6 month fixed term contract.

Please note that this is a shift based role and will include weekend working with various Part-time hours available.

What will you do?

  • Delivering excellent customer service
  • Answering, reviewing and forwarding incoming calls and processing customer contacts
  • Processing incoming email and post
  • Investigating customer enquiries
  • Problem solving feedback provided by customers
  • Liaising with internal departments across the business
  • Ad hoc tasks as required by Management

What will you need?

  • Contact/call centre based customer service experience is essential
  • Excellent communication skills both verbal and written
  • Positive and confident, able to remain up-beat and enthusiastic at all times
  • Strong Microsoft Office skills
  • Passionate about quality and service of delivery
  • Reliable and conscientious team player
  • Strong multi-tasking and time management skills

What do we offer?

  • £Competitive starting salary (subject to experience)
  • 30 days holiday per annum (pro rata, including Bank Holidays)
  • A contributory pension scheme
  • 10% discount on all Lidl products, in all stores throughout the UK
  • Access to corporate discounts on a range of products and services (including holidays, home and garden products, leisure activities and more)
  • Initial training and on-going development from an experienced team member
  • Brilliant opportunities to take on more responsibility and long term career prospects

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
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