Advice+ Worker – Housing, Debt And Welfare AdviceVacancy posted: Tuesday, 11 October 2016
Salary: 20,503-£21,528 pa (pro rata, 26.25 hours per week) + excellent benefits
Closing date: 09 November 2016
Closing date: Wednesday 9th November 2016 at 11.30pm
Interviews: Thursday 17th November 2016 in Edinburgh
Shelter Scotland is looking for an enthusiastic individual with experience of housing, debt or welfare benefit advice, to join us as an Advice+ Worker and help us prevent homelessness in the future.
As well as a free telephone helpline, which helps over 10,000 people each year, Shelter Scotland’s advice service consists of a number of projects and four core Integrated City Hubs. One such hub is in Edinburgh, which houses a range of service provisions, including specialist housing casework & money and debt advice services.
Benefits include 30 days annual leave (pro rata), the possibility of flexible working and significant opportunities for learning and development.
Your key responsibilities:
- Delivering an advice and support service focused on homelessness prevention, including receiving referrals, assessing needs and facilitating referral routes onto specialist services
- Undertaking work on more complex cases, with the support of a Senior Adviser or the Service Manager
- Monitoring and evaluating the service and providing regular reports
- Supporting volunteers within the service, including co-ordinating their work and mentoring them.
And what you’ll need:
- Demonstrable experience of housing, debt or welfare benefit advice
- A proven ability to work effectively with a wide range of stakeholders, both statutory and non-statutory, including volunteers
- A flair for getting to the root of client’s underlying needs, building relationships with other organisations and working collaboratively to meet and exceed expectations
- Good typing skills and proficiency using Microsoft Office applications and case management systems.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
We’re here so no one has to fight bad housing or homelessness on their own.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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