Vacancy posted: Monday, 17 October 2016

Resident Liaison Officer Lanarkshire South   19000 - 22000 per annum

Our client is currently looking for an experienced Resident Liaison Officer
for a busy site in South Lanarkshire. The contract will be for 6 months and maybe extended for the right person.

The Role
The point of contact for all queries. Provide efficient and effective service to ensure the brand and name of the organisation is litate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives.

Key responsibilities
* Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
* Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a pack detailing the full RLO process.
* Liaise with site management staff to enable the flow of information between all parties.
* Manage complaints in line with our complaints procedure.
* Produce and distribute high quality, easy to understand communication materials as
* Work with the Community Investment Officer to deliver initiatives to the residents.
* Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service.

What we are looking for
* Previous experience within a customer service based role
* Previous resident liaison experience within the construction / social housing sector.
* Basic understanding of construction in social housing.
* Highly developed communication skills.
* Proficient MS Office user.
* Good at developing relationships
* Effectively manage time in order to meet deadlines.

Job Reference:   FD0610

Closing Date:     24 October 2016

About Total Recruitment

Total Recruitment Group encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK.

Total Recruitment Group acts as both and Employment Agency and an Employment Buiness on behalf of it's clients.

View all jobs with Total Recruitment

Contact Name Fiona Divers
Telephone 0845 345 1083
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