We're looking for an adaptable and confident Customer Service Advisor to advise and support our customers. Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible. You'll also provide support for other internal teams, ensuring a consistent and effective service at all times.,

Making outgoing calls from an assigned call board along with taking inbound calls
Upselling products to Customers
Outbound calls to let customers know about promotions
Inputting emailed orders from customers and contract Groups for the whole of the UK
Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
Working alongside the Territory Sales Managers assigned to each Depot
Placing Uplift lines in the system for customer returns

Confident in communicating both verbally and in written format
Great listening skills
Empathy to go the extra mile for customers on each and every call
Previous TeleSales/Customer Service experience is beneficial, but not essential
Excellent problem-solving abilities
Adaptable and resilient
Ability to stay calm under pressure

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

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