Repairs & Compliance Admin Supervisor (PSL)

Fixed term for 12 months for maternity leave cover

£42,109.00 - £52,636.00 per annum (dependent on skills and experience)

This post is based at Link’s Edinburgh Office.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb PSL seeks a Supervisor to manage a team of administrators scheduling repairs and safety checks for c1800 homes. Experience within a letting agency and/ or social housing provider is essential. A Letting Agency Management Qualification (e.g. ARLA or Letwell), or willingness to work towards it is needed for the role. C~urb PSL is part of Link Group, a group of award-winning social enterprises.

Key skills:

· Time management and organisational skills to manage competing demands in a fast paced environment.

· Ability to devise and implement procedures to ensure properties receive repairs and safety checks within contract timescales.

· Ability to lead, motivate and organise a team of administrators.

· Significant experience of working with Housing Management Systems and Microsoft Office e.g. Sharepoint, excel, outlook.

· Excellent communication skills and written English in responding to escalated complaints and elected representative enquiries.

Key knowledge:

· Repairing Standard

· Letting Agent Code of Practice

· Social Housing repairs legislation

The post holder will operate in a supportive team environment with a range of procedures and training established to help them in their role.

About You

The ideal candidate will be educated to HNC level in Business or CIH level 4 in Housing or equivalent and be willing to work towards a fully funded Letting Agency Management qualification if not already held. You will have proven experience of leading a team, ideally within a social housing or private rented sector context. You will have knowledge of performance management, business planning and service improvement techniques. The role requires an awareness of health and safety requirements and an understanding of how legislation will affect customer requirements.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
Opportunity to buy and sell holiday days
Enhanced company sick and family friendly pay
Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
Life assurance scheme providing death in service benefits to named beneficiaries
Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
Annual flu vaccination
Access to a savings and borrowing scheme
Cycle to work scheme
Travel season/travel ticket loan and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to Basic Disclosure.

Closing Date: Midnight on Sunday 28 April 2024

Interview Date: Interviews are being held on Thursday 9 May 2024 at Link’s Edinburgh Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.