Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow.

Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service.

Key duties will include;

Gathering and presenting evidence to ensure a fair customer outcome.
Building a relationship with customers, to guide them through the complaints process.
Managing a workload and investigating regulated complaints
Providing a first class customer experience, in line with regulatory standards.
Making decisions on cases and calculating payments

This is a varied role which will require applicants to manage a busy workload, ensuring cases are progressed within set timescales. Applicants must have come from a regulated complaints background, where they have a track record in dealing with complaint cases. Additionally, applicants should have come from the Financial Services market.

This is a permanent opportunity, offering an excellent salary as well as additional competitive benefits.

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Jennifer wants: Complaints, Financial Services, Regulated, Customer Journey

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