We want to recruit more people who share our point of view. More people who think that looking after the people who look after the customers is the natural way to work. People in our Retail stores. People in our contact centres. People who understand people.

O2 has been a breath of fresh air. We make sure that our customers are at the heart of everything we do. By listening to customers, talking to customers and understanding customers, we get to know them. And the customers that we get to know the best are the ones that stay with us the longest.

This is why our Customer Service and Retail teams are so important. As the first point of customer contact, you make sure that every customer experience is memorable, outstanding and worth coming back for. To put it simply, you make sure people like us.