Call Centre Agent

As a Customer Service Advisor, you will serve as the frontline representative of our company, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive customer experience., As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

We are seeking dedicated and empathetic individuals to join our team as Customer Service Agents.,

• Experience of handling and resolving difficult situations


• Effective communication and organisational skills


• Good understanding and use of Microsoft Office Applications


• Excellent phone manner


• Strong time management and organisational skills


• Comfortable working alone as well as part of a team
  
  Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.


The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.


• Hours: Great work life balance and only working 1 in 3 Saturdays!


• Monday to Friday, working shifts between 8am - 8pm


• Office based for the initial 6 weeks training period, then fully remote.


• Contract: Full time, 37.5 hours per week


• Enhanced Maternity and Paternity Package NB subject to eligibility criteria


• 25 days annual leave plus bank holidays


• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing


If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.