Warranty Administrator

Matthew Lochrie (Aftersales Manager) is on the hunt for a Warranty Administrator to come and join his fantastic team over at our Hamilton Audi Dealership. You will be part of a fantastic team which will be there to support and guide you through your new role.

Our Warranty Administrators are fundamental within our Aftersales department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone and via email. We are looking for an individual with a customer service background "serviced" to perfection!
Responsibilities:

• Processing warranty claims to manufacturer standards


• Assessing the quality of warranty job cards which includes feeding back to the workshop


• Invoicing and other ad-hoc administrative tasks


• Supporting with Paint and body claims


• Interacting daily with customers over the phone
  
  You will possess attention to detail and strong organisation skills; this is essential when prioritising and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner. Furthermore, you will be able to build strong and lasting relationships with your fellow colleagues.


It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages?

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop


• Generous annual leave allowance that increases with length of service


• Eligibility to join one of our colleague car plans and cycle to work scheme


• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)


• Critical illness cover after 2 years plus life assurance and free will writing service


• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers


• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being


Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
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£25,000 a year - Permanent, Full-time