Reporting to the UK Facilities Manager- Soft Services, the role will be to manage, administer and keep the work task systems up to date on an ongoing basis across multiple ASCO sites.

Roles and responsibilities are as follows.

General

Forming part of a small team which work together to develop a strong professional Helpdesk facility serving the needs to the client base and the FM Team.

Acting as a central point of contact for the in-house Facilities Team for all activities.

Responsible for the handling and assigning of logged FM Helpdesk tickets (phone or helpdesk system) to the relevant team members or external contractor.

Closing tickets down after completion by the Facilities team or external contractors and ensure works have been completed to an acceptable standard.

Ensures prompt resolution of any customer work requests in an efficient, professional manner.

Monitoring & updating FM related tasks (planned and reactive) in ticket system.

Reporting on a ticket data and analysis of same as required on a monthly basis.

Developing and maintaining positive and client-focused relationships within the FM Team, and wider departments within ASCO and external contractors.

Communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.

Cover other Shared Services roles and responsibilities when required and provide general administrative duties as and when required within the general office support/facilities management area.

Motivated to achieve the highest standards of performance and customer support, maintaining a culture of continuous improvement and innovation.

Customer focused with the ability to build and maintain effective relationships, both internal and external.

Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure while remaining calm and professional at all times.

Solutions based with strong planning, organising and numeric skills, and an excellent attention to detail.

Demonstrate responsiveness and creativity in finding solutions for service delivery.

Seeks to continuously improve processes, systems, and overall client satisfaction.

Excellent planning and organisational skills with experience of working under pressure.

Commercial acumen and motivated to produce continuous improvements and cost savings.

Accustomed to working effectively in a fast-paced environment, being flexible to adapt to changing workloads and priorities, where high standards are not compromised under pressure.

Strong interpersonal and communication skills both verbal and in writing.

Ability to work stand-alone, demonstrating initiative and ownership, while a positive contributor to the wider team.

Computer literate with well-developed IT skills across the Microsoft suite and a practical understanding of data entry and reporting applications.

2-4 years previous facilities administration or helpdesk experience.

Outstanding customer service skills and orientation.

Ability to multitask and maintain professionalism at all times under pressure without supervision.

Previous experience of working in a fast-paced, corporate environment.

Experience in administrative roles working within events, hospitality, retail environment.

As you would expect from a highly progressive company, an attractive remuneration package is available to the successful applicant., No

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A passport showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK
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