We are looking for an exceptional person to join us as Receptionist at our Randolph Hill Nursing Home in Dunblane, Stirlingshire. This is a part time post working an average 30 hours per week.

This will be a job share role covering alternate days with the other receptionist and the working pattern is;

32 hours p/w for 3 weeks, and 24 hrs p/w for 1 week. The first 3 weeks, working week covers Monday, Wednesday, Thursday and Friday. The fourth week covers Wednesday, Thursday and Friday.

Start time 9am – finish 17.30, with half hour unpaid lunch break.

Randolph Hill is a 60 bedded nursing home in Dunblane, and is a well-known care home at the heart of the community. At Randolph Hill we display the highest levels of care for older people. Compassion, warmth and kindness are top priorities for our highly skilled team.

We care, the way you care.

Since 1985, Randolph Hill have had an enviable reputation for quality care provision. We are large enough to be able to provide great support to our teams with comprehensive training, whilst still small enough to avoid becoming overly bureaucratic and make decisions to fit every circumstance. With 7 high performing nursing homes across our Group, our homes are extremely well run, attaining positive grades with the Care Inspectorate. Randolph Hill are committed to quality and look for like-minded people to support us in achieving our objectives.

We offer a range of benefits including;

• Competitive salary

• Strong ethos of work / life balance

• Highly skilled Senior Team and Head Office support – friendly, supportive teams

• 28 days holiday which increases with length of service

• Pension scheme

• A strong, stable nursing home with low staff turnover and positive Care Inspectorate grades

• Work for an organisation with an excellent reputation for delivery of quality care provision

• Great opportunity to support the effective running of a great nursing home

Job Description

To ensure all visitors are treated in a friendly and helpful manner
To reflect the high standards of the company in all aspects of work and personal appearance
To ensure that all enquiries are dealt with in a professional way
To assist the smooth running of the nursing home by communicating messages in a clear and concise manner
To uphold residents’ participation strategy
To show loyalty to the company and respect confidentiality at all times
To treat colleagues with respect and ensure teamwork is good

Main Duties and Responsibilities

To answer the telephone and provide a high standard of service and assistance in a helpful way
To report and record as appropriate all relevant information in a neat, tidy fashion
To recognise regular visitors and welcome them by name, if appropriate
To courteously check the identity of strangers, asking them to wait at reception, until a member of staff can help them
To comply with company policies and procedures and adhere to safe working practices
To attend regular staff meetings and training where appropriate
To treat and use all equipment in a safe manner, keeping it clean and in good working order as per directions
To adhere to company uniform policy
To undertake any reasonable duties as directed by the manager, deputy manager or administrator, to ensure the smooth running of the home