As a member of a team of Duty Leisure Managers, you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day to day basis for the effective and efficient delivery of a high quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded., Operational Duties
Key Tasks

To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care

To constantly lead and direct the 'front of house' service team by example and maintain a constant high profile 'front of house' management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation

To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction

To be part of the emergency call out rota out with normal operating hours

To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms' systems testing etc.

To be responsible, when necessary, for application of the Company's financial policies and procedures and financial regulations

To contribute to the maximisation of income through service standards and development

To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.

To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff

To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing

To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported.

To attend first aid cases and administer remedial treatment as required

To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works' requests are processed timeously and correctly to minimise service disruption or deterioration

To contribute to the monitoring of any maintenance works being undertaken within the Company's facilities

To be directly responsible for the day to day operational supervision of all staff within the Company's facilities and contribute to a positive staff welfare and development programme

To be directly responsible for ensuring on a day to day basis the Company's Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc

To assist in the recruitment, selection and induction of appropriate subordinate staff

To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision

To ensure the maintenance of all required training records for subordinate operational staff

To assist in the training of other Company staff as necessary

To contribute to the practical on site marketing and promotion of the Company's activities, in conjunction with Company officers and in line with the Company's Marketing and Service Plans

To maximise the service potential through a proactive approach to all development activities in conjunction with the Company's Development and other staff

To represent the Company within appropriate groups e.g. user groups, project teams, etc

To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

To attend regular staff training sessions, be they held in-house or externally

To ensure you are physically fit to carry out your duties at all times

To carry out other reasonable duties as may be required

Maintain confidentiality and observe data protection guidelines

To undertake other related duties as may be required by the Company