1st Line Support Analyst

Fintech Recruitment Solutions

1st Line Support Analyst

circa £24-28K + bens

Fintech Recruitment Solutions, Aberdeen

  • Full time
  • Permanent
  • Hybrid working

Posted 1 week ago, 1 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: KS333

Full Job Description

FinTech Recruitment Solutions is working with a well-known and global energy business who are looking to hire a 1st Line Support Analyst on a permanent basis. This position is responsible for providing technical support to internal customers, assisting them with hardware and software issues both locally and remotely.

Duties will include:

  • Provide technical support by answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in-house
  • To ensure that all SLAs are met

Candidates should have IT support experience from either a helpdesk or desktop background.

Get in touch for further information about this role.