2027 Service Delivery Manager Apprentice - Glasgow

Job purpose: Are you passionate about leadership and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what Thales has on offer…

Benefits of the programme:

Earn while you learn with a competitive salary

Gain hands-on, job-specific training and real-world experience

Receive job-specific training and development

Achieve a recognised qualification

Secure a permanent role from the start of your apprenticeship

Your tuition fees are fully paid

About the Role:

Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.

Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.

The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.

Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

What will I learn? As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

Integrated Logistic/Product Support Engineering Management

Customer Relationship Management

Operational Strategy

Project Management & Business Finance

Digital Operations

Leadership

Communication & Collaboration

Problem-Solving & Decision Making

Commercial Awareness

Apprenticeship Programme:

You will study towards a SCQF Level 8 Project Management Modern Apprenticeship with QA.

The programme is delivered through a virtual learning model, combining:

Live virtual lectures

1-2-1 coaching calls

Online learning resources

Self-directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills

What qualifications or qualities are required? Highers

2 Highers Grade C or above in any subject

Or equivalent Level 3 qualification

Standards

5 standards Grade A-C including English and Maths

To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment.

To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history.

In addition, this role supports a UK Eyes Only programme and is therefore subject to government-mandated nationality restrictions. To satisfy the security clearance requirements for access to highly sensitive information, applicants must have been British citizens from birth and must not hold any other nationality. This requirement is determined by the UK Government and is a condition of programme access rather than an employment preference.