2nd Line IT Support Technician

Eden Scott

2nd Line IT Support Technician

£26000 - £32000 per annum + Benefits

Eden Scott, Edinburgh

  • Full time
  • Permanent

Posted 1 week ago, 11 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 170480

Full Job Description

Are you an experienced 2nd Line IT Support Technician looking for a role where your skills are valued, your professional growth is encouraged, and your contributions make a real difference?

As a 2nd Line IT Support Technician, you'll play a crucial role in their Managed Services Team. You'll assist the support desk with resolving tickets, managing client problems, ensuring the optimal performance of infrastructure and critical services, and delivering exceptional service to a diverse client base.


Key Responsibilities:

  • Microsoft Ecosystem Support: Provide support across Microsoft desktops, servers, Microsoft 365, and Azure environments
  • Network Troubleshooting: use your strong network troubleshooting skills to solve issues effectively.
  • Manage multiple end-users and priorities daily, delivering a great service experience.


Experience required

  • You will have a minimum of 3 years of experience similar experience ideally within an MSP environment or working in a broad role working within a small IT department, in a busy environment
  • Strong organisational skills, attention to detail, deadline-oriented, with a keen interest in technology and proven troubleshooting abilities.
  • You will be hard-working, well-organised, and ready to take on challenges in a fast-paced environment.

The opportunity:

1. Career Development & Mentoring

  • Regular Career Development Reviews, the opportunity to reach your potential. Regularly scheduled mentoring sessions and career development reviews, ensuring your career path aligns with your aspirations and skills.
  • Training Opportunities- Access to 12 training days per year, giving you dedicated time to enhance your skills and stay ahead in the tech world.
  • LinkedIn Learning Access - unlimited access to a vast library of professional courses, keeping you at the cutting edge of IT knowledge.

2. Positive Work Culture

  • Supportive Environment - Join a high-paced, dynamic team where collaboration and support are at the core of our work culture.
  • Flexibility and Care - a company culture which recognises the importance of work-life balance and offer a caring, flexible working environment to help you thrive both personally and professionally.

3. Community and Health

  • Charity Days - They care about the community. With 6 charity days per year, you can contribute to causes you're passionate about, making a difference beyond the workplace.
  • Health Benefits - Enjoy comprehensive private health insurance, ensuring you are well cared for.

Office Hours - Monday to Friday, 9am to 5pm, at their Edinburgh City Centre office.

Ready to take the next step in your IT career? Apply now and join a team where your growth, well-being, and contributions are their top priorities.