2x HelpDesk Analyst

2x Help Desk Analyst (Italian Speaking)| 3 months (Inside IR35)| Hybrid (Livingston)|

Harvey Nash's client is recruiting for 2x Help Desk Analyst (Italian Speaking) on a 3 month contract initially.

Main Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  * May install software or perform hardware testing remotely
  * Enter commands and observe system functioning to verify correct operations and detect errors
  * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Key Skills

• Associate's degree in computer related field or equivalent training required
  * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  * Basic ability to work independently and manage one's time
  * Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

This role falls inside of IR35 and is hybrid working with the expectation to attend the Livingston office 2 days a week. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply please send your CV using the link.