Admin Assistant Apprentice

Job purpose: An exciting opportunity has arisen for a motivated and enthusiastic individual to join a friendly and supportive team as a Admin Assistant Apprentice, within Customer Sales and Service.

This varied role is ideal for someone who enjoys working with people, delivering excellent customer service and developing their administrative skills in a professional office environment.

As a key point of contact for customers, you will handle telephone enquiries, provide helpful advice and support, assist with sales enquiries and ensure customers receive a positive and professional experience. You will also support colleagues with general administration, diary management and the smooth running of daily office operations.

The position offers full training, ongoing support and opportunities for career progression, making it suitable for individuals looking to develop their skills in a professional working environment.

Applications are also welcome from school, college and university leavers. The successful candidate will complete a Modern Apprenticeship in Business and Administration while gaining valuable workplace experience and a recognised qualification.

What will I learn?

• Develop strong customer service and communication skills, including handling telephone enquiries and building positive customer relationships.
• Gain experience in sales support, understanding customer needs and identifying suitable solutions.
• Learn essential office administration skills, including document management, record keeping and diary coordination.
• Build confidence using Microsoft Office applications and other workplace systems.
• Develop effective organisational, time management and multitasking skills within a busy office environment.
• Improve your problem-solving abilities and learn how to handle customer enquiries professionally and efficiently.
• Gain valuable experience working as part of a professional team, with opportunities for ongoing learning and career development.

Full training and guidance will be provided through structured learning materials, online training sessions and support from experienced colleagues.

What qualifications or qualities are required?

• National 5 qualifications or equivalent in English and Maths are desirable.
• A friendly, approachable and professional manner, with a genuine interest in helping customers.
• Strong verbal and written communication skills, particularly when speaking with customers over the telephone.
• A positive, enthusiastic attitude and a willingness to learn new skills.
• Good organisational skills, attention to detail and the ability to manage multiple tasks.
• Confidence using computers, with knowledge of Microsoft Word, Excel and Power

Point being advantageous.

• The ability to work independently while also contributing positively to a supportive team.
• A proactive approach to problem-solving and a willingness to take on new responsibilities.

Previous experience in customer service, sales or administration would be beneficial but is not essential, as full training will be provided.