Administrator / Receptionist

The British United Provident Association Limited

Administrator / Receptionist


The British United Provident Association Limited, Kiltyrie, Perth and Kinross

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 9 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7285cdc7026b473ea5ea9a66dde3da1f

Full Job Description

In this role, you will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

What you'll do:

  • Offer an outstanding customer experience & put the customer at the centre of their health assessment

  • Complete all administrative tasks accurately and efficiently

  • Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure

  • Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines

  • Post - collect, open, date stamp, distribute incoming post, and post outgoing post.

  • Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

    Excellent Customer Service skills and communication skills

  • Administration experience is desirable but not essential

  • Telephony experience

  • Excellent organisational skills

    We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

    Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

  • 25 days holiday, increasing through length of service, with option to buy or sell

  • Bupa health insurance as a benefit in kind

  • An enhanced pension plan and life insurance

  • Annual performance-based bonus

  • Onsite gyms or local discounts where no onsite gym available

  • Various other benefits and online discounts