Administrator Support Assistant (internally known as Chief Inspector Support Assistant (CISA))

Salary:  £29,817 - £32,679 (Grade 2)   

Hours:  35 hours per week 

Location:  Flexible (Any Care Inspectorate office) with expectation of travel to Dundee Head Office for team working requirements  

Contract:   Permanent   

About us 

We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. We are responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public. Our vision is that people across Scotland experience high-quality care that meets their needs, rights and choices. 

Our values 

1. Person-centred: we put people, empathy, compassion, and kindness at the heart of everything we do 

1. Respect: we value everyone's dignity and are respectful in everything we do 

1. Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes 

1. Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions 

1. Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public 

Work-life balance  

Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a four-week period. 

We have several policies in place that support flexible working and time off when you need it, such as flexitime, flexible hours, carers leave and special leave.  Most of our people work flexibly and value how this supports their work-life balance.  

Our flexitime system gives you the flexibility to temporarily change your times of work each day to meet your personal requirements.  

We welcome discussions on flexible working, as it enhances talent, engagement, performance, and retention while supporting our equity, diversity, and inclusion (EDI) goals. With guidance from Working Families and the Government’s Flexible Working Taskforce, we aim to design roles that prioritise flexibility. 

About the role 

We are recruiting for one Chief Inspector Support Assistant on a permanent contract and this postholder will provide a Personal Assistant (PA) role supporting the Chief Inspector of Registration and Complaints and their Service managers. The Registration team manages registrations for all Early Learning and Childcare, Children and Young People, and Adult services; variations, where a service might want to change its conditions of registration and also concerns about illegally operating services from members of staff or the public.  

When people are concerned about the standard of care provided by a registered service, they can raise this with us. We try to ensure that complaints are addressed properly and in good time.  

Across Scotland there are four complaints teams who manage and investigate complaints raised with us about registered care services.  

Reporting to the Executive Support Officer, you will be part of a small team of Chief Inspector Support Assistants and part of the wider Executive and Committee Support team.  

Duties will be varied and include prioritising correspondence, dealing with internal and external enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary.   

Having excellent planning and organisational skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and adhering to strict deadline requirements.  

The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at internal and external meetings, taking minutes, notes and action records, monitoring the shared mailbox and dealing with any tasks required, formatting documents for high level management meetings, maintaining staff list spreadsheets and assisting in the design and preparation of PowerPoint presentations as and when required.  

You will find more information in the job profile and person specification [comms will link to the jp/ps webpage]. 

About you 

You should be educated to SCQF Level 5 or have the relevant skills and experience for this role Chief Inspector Support Assistant. 

You can find more about SCQF Level 5 on their website. 

You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively.  

You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships.   

You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and taking detailed notes of meetings or minutes. 

Starting Salary 

New employees start at the minimum salary for the grade. However, we offer a generous benefits package which you will find on our website. 

Next steps 

If you would like more information or an informal chat about the role, please contact Claire Brown. 

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete our online application form by 08:00 on Monday 13 July 2026. 

We anticipate holding panel interviews with a written exercise on Wednesday 22 and Thursday 23 July 2026, in person at our Dundee office.