Administrator / Warehouse Operations

Administrator / Warehouse Operations
Full-Time | Dumbarton

Our client is a growing, independent and passionate business supplying sleek, premium hair products that our customers love, across Scotland. Every order that leaves our warehouse is an extension of our brand - stylish, luxurious and presented with exceptional attention to detail.

We are looking for a reliable and enthusiastic, individual to join their team in a varied role combining administration, customer support and order fulfilment, taking pride in each order that is packed and ready to be sent to clients and customers alike.
This is a fantastic opportunity for someone who enjoys variety in their working day and is happy to get involved wherever needed. We are a small, close-knit team, so a positive attitude, flexibility, and willingness to support colleagues are essential as this is the culture we live and work by.

The Role
Your time will be split between office administration and warehouse support, helping to ensure orders of luxury products are processed accurately and that customers receive an excellent quality service.
Key Responsibilities
* Processing orders and general administrative tasks
* Data entry and maintaining accurate records
* Answering customer telephone and email enquiries professionally, delivering the highest levels of customer service
* Assisting with stock management and inventory records
* Picking, packing, and preparing customer orders for dispatch with exceptional care and attention to detail, ensuring every parcel reflects the premium quality and presentation of the brand
* Receiving and checking deliveries
* Maintaining a clean, organised, and safe working environment
* Supporting colleagues across the business as required

About You
You will thrive in this role if you:
* Have previous administration experience
* Take genuine pride in producing quality work
* Is confident using Microsoft Office, particularly Outlook, Word, and Excel
* Have excellent attention to detail and a strong sense of organisation, reliability and is dependable
* Can communicate professionally with customers, suppliers, and colleagues
* Enjoys working as part of a team and building positive relationships
* Is willing to roll up their sleeves and help wherever required
* Can manage their workload effectively and work on their own initiative
* Understand that every customer interaction and package reflects the brand and the company as a whole.

Admin experience is essential, however, previous warehouse, packing, dispatch, or stock control experience would be advantageous but is not essential.
What We Offer
* Full-time permanent position
* Friendly and supportive team environment
* Varied role with no two days the same
* Opportunity to grow with an expanding business
* A workplace where everyone's contribution matters

If you're looking for a role where you can make a real difference, enjoy working in a small team, and aren't afraid to muck in when needed, we'd love to hear from you.