Admissions Manager

About us 

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.  

How you you’ll contribute to our mission

Manage the admissions team at Edinburgh Zoo, deliver a safe, inclusive and exceptional five-star visitor experience.  

Maximise revenue through ticket sales, admissions donations, Gift Aid, membership and other sales opportunities, achieving agreed targets. 

Some of the things you’ll do: 

• Manage the admissions team, receiving approximately 600k visitors annually
• Line management of the admissions team leaders and indirect management of Visitor Assistants 
• Manage annual admissions income of approximately £4m 
• Meet agreed targets for admission donations, Gift Aid, membership and other opportunities
• Proactively develop admissions procedures, maximising the use of ePos systems and functionality to drive efficiency and income
• Management of additional on-site ticketed opportunities (e.g. soft play, car park)
• Collaborate closely with teams across RZSS to ensure smooth and efficient daily operations
• Engage proactively with visitors to gather real-time feedback and contribute to continuous improvement initiatives 
• Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis

What we’re looking for:

• Degree-level education or equivalent professional experience 
• Strong understanding of the visitor attraction sector 
• Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
• Budgeting and financial analysis
• Stakeholder engagement and relationship building
• Customer engagement and empathetic communication
• Management in a customer-facing or visitor attraction environment
• Duty management (ideally within a visitor attraction) 

What you’ll get in return: 

• Starting pro-rated salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
• 37.5hr working week (may require some weekend working)
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK. 

Please see the role profile for further information on what the role involves and essential/desirable criteria.

If this role excites you and aligns with your career aspirations, click APPLY now. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. 

Interested candidates are therefore encouraged to submit applications, as soon as possible. 

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.