Advice Line Call Coordinator

CHSS Advice Line Call Coordinator

Salary: £22,900 - £25,080 per annum (Circa)

Location: Home

Hours: 32.5 hours

Department: Services – Advice Line

Vacancy Type: Permanent

Closing date: 24/05/24

Interviews: 05/06/24

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. 

By joining Chest Heart and Stroke Scotland (CHSS) as Advice Line Call Coordinator you can be the difference between people just surviving and really living. 

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that live no life is half lived.

The Advice Line Call Coordinator will respond to incoming phone calls/e-mails/text messages and direct service users to the appropriate people/team within CHSS and be responsible for administration duties related to the Advice Line with support from a team of volunteers. This role is home based but occasional travel across Scotland will be required.

We are seeking an enthusiastic individual with good communication skills who have a minimum 2 years’ experience working in a similar role within a health/social care setting and a basic understanding of medical terminology. Experience of recruiting and line managing volunteers is desirable.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website by initially selecting the s1jobs apply button, where you will be redirected to our website.

Please note CVs will not be accepted.