Application Support Analyst

Job Role: Application Support Analyst 

Department: Operations - IT

Location: Edinburgh

Contract Type: Permanent

Hours: Full time (Monday – Friday, 35 hours per week)

Salary Details: Competitive salary and additional benefits

Closing Date: 17th May 2024

About Hampden & Co

As a forward-thinking, socially responsible private bank, Hampden & Co provides bespoke banking to high-net-worth and affluent clients, their families and associated businesses.

We recruit people to join our team who are motivated to work together to help our clients achieve their aspirations and who take ownership to deliver the exceptional experience our clients expect.

About the role

We have an excellent opportunity for an Application Support Analyst to join our IT team in Edinburgh.

The role is responsible for supporting the Bank’s core applications (inc. Oracle Flexcube1, Document Management System, Managed File Transfer Integration, CRM). Support duties include; daily batch management, requirements analysis and design of changes, configuration and release management, environment management, oversight of third-party suppliers, incident management, problem management (level 1 & 2 technical support).

This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will have:

·      Familiarity with Core Banking platforms.

·      Understanding of UK Payment mechanisms, inc. the relevant UK regulations and directives.

·      Fluent with SQL and have experience with database design and large data sets.

·      Excellent knowledge of Oracle applications, databases and tools (inc. PL/SQL) would be beneficial.

·      Experience in service delivery framework (ITIL Infrastructure Library).

·      Design and implementation experience of Database, Middleware & API.

·      Strong understanding of software architecture principles and design patterns.

·      Ability to work accurately under pressure and meet tight deadlines.

·      Ability to manage multiple tasks simultaneously.

·      Excellent attention to detail and high levels of accuracy.

·      Good analytical and problem-solving skills.

·      Good organisational and time management skills.

·      Excellent verbal and written communication skills.

·      Be a team player, detail oriented, focused on quality to ensure the team’s success.

Main responsibilities / key duties:

·      Administration of multiple core application platforms (e.g. configuration, database, parameterisation, scripting).

·      Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design.

·      Design and implement solutions that optimise performance, supportability, security and resilience.

·      Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner.

·      Provide 1st line / 2nd line application support to colleagues across the Bank (inc. functional subject matter expertise / internal consultancy).

·      Oversight of third-party IT suppliers (including hosting and managed service partners).

·      Manage core application configuration and environments.

·      Support operation of key IT controls (incl. role-based access control, release management).

·      Support daily batch operations and regular security patching (outside of working hours).

·      Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement.

How do I apply?

To apply for the role, please submit your CV and a covering letter (including current salary package), demonstrating your suitability for the role.

No agencies please.

On occasion, we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly, to avoid disappointment should the closing date be brought forward.