Apprentice Customer Service Agent

As an Apprentice Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that's processing payments agreeing a payment plan or helping them resolve a query.You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat email and letter correspondence.Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling customer queries
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent telephone manner
• Strong time management and organisational skills
• Be committed to attending training sessions and 1-2-1's with the training provider
  
  Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
  
  Office based
• 37.5 hours per week
• Work towards a Modern Apprenticeship in Digital Application Systems SQF Level 6
• Enhanced Maternity and Paternity Package (subject to eligibility criteria)
• 24 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits from discounts on high street and online shopping to travel socialising and wellbeing