Apprentice Receptionist

Job purpose:

Job purpose Our apprentice staff in reception and administration should be able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Our Receptionist and Administrators must act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

MAIN DUTIES AND RESPONSIBILITIES Greet patients and visitors to the practice. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets. Ensure computerised appointment system is up-to-date. Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. * Set-up of new patients on to the computer system.* Advise patients of relevant charges for private services, accept payment and issue receipts for same.* Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.* Ensure correspondence, reports, results etc are filed electronically in correct patient record.* Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets as appropriate Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated. Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately – Ensure calls are going on to NHS at close of business each day. Ensure up-to-date maintenance of both computerised and manual filing systems (ie patient notes). Check emails on a frequent daily basis and send email information as required. A Regularly check Daybook Tasks and Workflow to check all have been actioned and if necessary, help to action what is possible to do. Advise Health Board of deceased patients using Vision. Amalgamation of new patient records. Check fridge daily for lab specimens.

What will I learn? Along with a full company induction and internal trainig, you will be working towards your Business Administration Apprenticeship SCQF L6. Introduction to the course

The SCQF Level 6 Business and Administration apprenticeship is designed to equip those working in business and administration with the skills and knowledge they need to demonstrate competence in their job role.

Learners on this programme have a broad range of activities with significant complexity, responsibility and autonomy, often in a supervisory or team-leading role.

Learner outcomes

Mandatory units cover managing workload, communicating and planning, and improving own performance in a business environment.

There is also a wide range of optional units including work responsibilities, document production and design, managing events, customer service, managing business resources, and managing information and data.

What qualifications or qualities are required? For this role, you require good comuniction skills, well organised and work and have good IT skills. Previous experience in Customer Service or working with the public would support your application.