Assistant Front Office Manager

Support the Assistant Operations Manager in leading the front desk team, setting the tone for exceptional guest service from arrival to departure. Oversee daily front office operations, ensuring seamless service across check-ins, check-outs, and everything in between. Act as a key point of contact for supervisors, front desk team members, and PA staff, providing coaching, training, and hands-on support. Handle guest feedback, escalations, and special requests with professionalism, turning challenges into memorable experiences. Work closely with housekeeping and maintenance to optimise room availability and deliver a smooth guest journey. Monitor reservations, billing, and front desk procedures to ensure accuracy, compliance, and efficiency. Assist with team scheduling, rota planning, and performance management to keep operations running effectively. Step in to lead shifts when required, maintaining a high standard of service and team engagement. Drive continuous improvement by identifying opportunities to enhance guest satisfaction and front office performance. Ensure the front desk environment reflects a polished, welcoming, and professional image at all times.

We are currently looking for an Assistant Front Office Manager to join our Front Office Team at the Hilton Aberdeen TECA. The successful applicant for this role will have a positive 'can do' attitude, be passionate about every aspect of customer service and show that they care.,

• Proven experience in front office or guest services, with supervisory or junior management experience preferred.
• Strong leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Excellent communication and problem-solving abilities, especially in a fast-paced environment.
• Highly organised with a keen eye for detail, particularly around reservations, reporting, and billing.
• A collaborative mindset, working effectively with other departments to deliver a seamless guest experience.
• Confidence in decision-making and the ability to handle escalated situations calmly and professionally.
• Flexible and adaptable, with the energy to thrive in a dynamic, guest-focused role.
  
  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
  
  You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
And much much more! Why Join Hilton?
• 5-day working week - 40 hours
• Competitive salary
• Work for one of the world's leading hospitality brands
• Career development and progression opportunities within Hilton
• Access to global team member travel discounts
• Supportive kitchen team and positive working culture
• Opportunities to contribute to menu development and creativity