Assistant Front Office Manager

The Assistant Front Office Manager will be responsible for the Reception team. Building a high-performing team is what success looks like, you will be a key face of Seaton House, helping ensure that front desk operations run smoothly and effectively. What You'll Do:

• Manage and oversee front desk operations, ensuring guests receive a warm welcome and outstanding service.
• Train, supervise, and support reception team members, helping them meet their personal development goals.
• Help implement strategies to enhance guest satisfaction and optimise workflow.
• Ensure smooth coordination with Housekeeping and the Revenue Office to maintain high service standards.
• Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
• Operate guest services technology and systems in line with company standards.
• Support the management of departmental budgets and operating costs, helping to control payroll in line with forecasted business levels., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  
  Previous supervisory or management experience, ideally within hospitality or a related customer-facing environment.
• Strong leadership skills with a passion for training and team development.
• Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
• IT literate, with confidence using hotel management software and MS Office.
• Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
• Excellent communication and interpersonal skills.
  
  Why Join Seaton House?
• Be Part of something new: Shape the service culture of a new 5-star hotel.
• Work with the best: Be part of a team that collaborates with industry leaders like Roy Brett and the acclaimed Ondine restaurant.
• Impact the community: Play a significant role in establishing Seaton House as a benchmark for luxury and service in St Andrews.
In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.