Assistant Manager: Third-Party Risk & Facilities

JOB PURPOSE

The role supports the delivery of the Bank's Third-Party Risk Management Framework and is responsible for the day-to-day coordination of office facilities and premises activities. The role maintains accurate supplier and facilities records, coordinates key processes and supports effective governance, reporting and service oversight.

The position is well suited to an individual looking to develop practical experience across supplier governance, third-party risk, facilities management and operational risk within a regulated banking environment.

KEY RESPONSIBILITIES

Third-Party Risk Management

• Maintain the Third-Party Register and supplier records, ensuring information is complete, accurate and current.
• Coordinate supplier onboarding activities and track completion of required approvals and due diligence.
• Monitor periodic due diligence reviews, reassessments and outstanding supplier actions.
• Liaise with Supplier Relationship Managers and business stakeholders to obtain evidence and resolve outstanding requirements.
• Support supplier risk assessments, governance reviews and the escalation of material issues.
• Produce supplier management information, dashboards and committee reporting.
• Monitor contract renewal dates, review schedules and key supplier lifecycle milestones.
• Support stressed and non-stressed exit plan reviews and updates.
• Maintain outsourcing and supplier governance records to support audit and regulatory requirements.

Supplier Governance & Administration

• Coordinate supplier governance meetings, papers, minutes and action tracking.
• Maintain standard templates, guidance and process documentation for Third-Party Risk Management.
• Support monitoring of supplier performance, service levels, risks and remediation actions.
• Assist with the preparation of information for audits, assurance reviews and regulatory requests.
• Provide practical guidance to Supplier Relationship Managers on core supplier governance requirements.

Governance, Reporting & Stakeholder Support

• Prepare accurate management information and status reporting covering supplier risk and facilities activities.
• Track actions, issues and key deadlines, escalating delays or concerns to the appropriate manager.
• Build effective working relationships with business teams, Supplier Relationship Managers and external service providers.
• Promote consistent application of supplier governance and facilities processes across the Bank.

Premises & Facilities Management

• Coordinate office and facilities administration, including planned maintenance, repairs and office layouts.
• Manage day-to-day relationships with facilities suppliers and service providers in line with TPRM requirements.
• Monitor facilities contracts, service delivery, performance and expenditure.
• Challenge facilities contract costs to ensure value for money whilst seeking efficiency opportunities where possible.
• Coordinate security, access control and physical infrastructure activities with relevant stakeholders.
• Maintain premises-related records, inventories, certificates, schedules and action logs.
• Coordinate premises-related continuity arrangements, emergency contacts and recovery information.
• Support health, safety and workplace environment activities, escalating issues where appropriate.
• Undertake ad-hoc facilities support duties & respond to minor facilities related incidents.

About us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. 

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.

We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.