Broker Support Manager

Ingard Financial is one of the UK’s fastest growing networks and one of longest established mortgage advisers, providing impartial mortgage and protection advice for over 25 years. Our reputation for excellence is built on personal, quality-focused customer care and genuinely free (representative of) whole-of-market mortgage and protection advice. 

Are you an experienced mortgage broker looking for a fresh challenge away from sales targets and constant client chasing?

At Ingard Financial, we’re looking for a knowledgeable and commercially minded Broker Support Manager to support our growing network of advisers and AR firms across the UK.

This is an ideal role for an experienced mortgage professional who enjoys problem-solving, helping other brokers structure cases, and being seen as a trusted expert within a professional network environment.

The Role

You’ll act as a key support contact for our brokers, helping them place cases, navigate lender criteria, and deliver better outcomes for clients. You’ll work closely with advisers across residential, buy-to-let and specialist finance, supporting day-to-day mortgage desk enquiries and helping maintain high standards across the network.

This role is less about sales and more about experience, technical knowledge, relationships and support.

What You’ll Be Doing

• Supporting advisers with complex mortgage and specialist finance cases
• Assisting brokers with lender criteria and product placement
• Managing mortgage desk enquiries by phone and email
• Providing guidance on packaging and case structure
• Supporting advisers with difficult or unusual scenarios
• Liaising with lenders, providers and internal departments
• Helping maintain compliance and quality standards
• Building strong relationships across the broker network
• Contributing to training, broker development and best practice

We’re Looking For Someone Who:

• Has strong mortgage industry experience
• Understands residential, buy-to-let and specialist lending
• Enjoys supporting and mentoring other brokers
• Has excellent lender knowledge and market awareness
• Can communicate clearly and confidently
• Is organised, approachable and solutions-focused
• Wants to move into a more strategic and supportive role

Ideal Background

• Experienced Mortgage & Protection Adviser
• Mortgage Desk / Telephone Business Development Manager
• Network Support Manager
• Packaging or Specialist Finance experience
• CeMAP qualified (or equivalent)

Why Join Ingard Financial?

• Supportive and professional environment
• Growing and ambitious business
• Opportunity to influence and support broker growth
• Future Hybrid working options
• Competitive salary and benefits
• A role where your experience genuinely adds value

Interested?

If you’re an experienced broker looking for a new direction within the industry, we’d love to hear from you.

Please send your CV along with a short introduction outlining your background and what interests you about the role.