Business Admin Apprentice

We are looking for an enthusiastic person to join our team, providing administrative support to staff and members of the RCN.

Supporting the knowledge and research team, you will be the first point of contact for our team ensuring members can get the most from the services we offer, including library services, and help to run our programme of events.

The hours of work are Monday-Friday 09.00-17.00; although the post-holder will be required to occasionally work flexibly in accordance with the needs of the role.

The role

As well as studying for your SVQ in Business Administration SCQF Level 6, you will gain great administrative, customer service, and event experience whilst working with RCN Scotland.

You will provide a range of administrative support for the delivery of an excellent service to RCN members, who are nurses, nursing support workers and nursing students. This includes:

Provide customer service to RCN members as a first point of contact for the team, including supporting us to deliver virtual and in-person services and answering routine enquiries
Support virtual events taking place on a variety of digital platforms and events taking place in workplaces, universities and at RCN Scotland HQ including booking arrangements, communicating with delegates, and assisting during events
Provide administrative support for events including preparing and circulating papers; booking rooms and equipment; ordering catering, and providing relevant support at selected events
Assist with ordering and maintaining publications and materials stock
Provide customer service to members using the Learning Hub library resources
Assist in answering telephone enquiries
Ensure e-mail, postal and telephone requests are processed in a timely and effective manner
Update records to support our services

The person

For this role you must be eligible to participate in the government supported SVQ qualification in Business Administration SCQF Level 6. The modern apprenticeship is open to young people aged 16-24 years.

You will have excellent communication skills, with the ability to communicate clearly and concisely at all levels through telephone, email, and face-to-face. Being able to use Microsoft Office applications is essential. With the ability to prioritise a busy and varied workload, coordinating a number of tasks simultaneously, you will demonstrate a commitment to delivering a high quality service., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.