Business Administration Apprentice – Customer Service & Retail Operations

Job purpose: Scotland

Shop is a retail business with an impressive reputation for providing quality fabrics, clothing and

interiors products in over 500 tartans through our e-commerce website, Edinburgh, Crieff and Albany(USA) stores as well as events across Scotland, Canada and the USA.

Working with the Stock and Dispatch team and the Retail team, this is a unique opportunity for someone who is interested in a role in the retail industry. The right candidate will gain hands-on experience within a growing international business that shares Scottish heritage with customers around the world. In addition to their core responsibilities, they will spend one day each week supporting our Kilt Hire team in Duns and will have the opportunity to gain further experience through ad hoc shifts in our Edinburgh store, providing valuable insight into different areas of the business. Throughout the apprenticeship, they will develop skills in administration, customer service, stock management, order fulfilment, business operations and sales, while working towards a nationally recognised qualification and building a strong foundation for a successful career.

What does the role involve?

Stock & Dispatch

Support the Dispatch team with the daily picklists

Support the Dispatch team with receiving and processing both customer orders and stock orders

Gain an understanding of our stock system, how we order custom-made items and what stock we have in the business

Learn to dispatch and log parcels with the correct couriers and track their progress.

Build knowledge of tartans, clans, and fabrics

Retail & Customer Service

Develop the skills to meet and greet Kilt hire and retail customers providing a first-class service and

experience to every customer.

Support the taking of correct measurements (training will be provided) and organise kilt hire outfits for

individuals and larger groups.

Support with ensuring all hire orders are prepared, checked and ready for customer collection ahead of time.

Support the team in the Edinburgh Store by maximising in store sales on both stock and custommade items.

Build knowledge of tartans, clans, and fabrics to allow you to give our customers a tailored experience.

Learn our in-house systems and using email and phones, respond to customer enquiries in a timely manner.

Learn to process customer orders and take payments using our in-house system to be passed to tailors & manufacturers.

Working hours: 40hrs per week, 8-hour days split over 5 days Monday to Sunday including 1 weekend day a week.

Annual leave: 29 days holiday including bank holidays

Incentives: Staff discount on purchases, monthly “lunch on us”, pension contribution, refer a friend scheme.

Opportunities: Progression opportunities once completed apprenticeship

What will I learn? The learner will develop key sales and customer service skills, including building customer relationships, identifying customer needs, promoting products, and contributing to sales growth. They will also gain confidence in communication, teamwork, and delivering an excellent customer experience.

You will also be working towards achieving your Business Admin SCQF 6 qualification.

What qualifications or qualities are required? A passion for Scotland, tartan and textiles

Excellent communication skills

Have a keen eye for problem-solving and identifying sales opportunities

Solid organisational and time management skills

Have an affinity for attention to detail and process driven

Driving License