Business Operations Administrator

Job purpose: Babington are currently supporting Scott & Co with the recruitment of a Business Admin Apprentice for their office in Dundee.

Scott & Co was established in 1992 as a traditional Scottish partnership, providing debt recovery, enforcement (diligence) and citation services. It expanded rapidly through acquisition and organic growth based upon an excellent service reputation, a sophisticated technology platform, technical competence and an extensive network of service offices throughout Scotland.

Scott & Co recently became an LLP (Scott & Co (Scotland) LLP) and on 31st May 2015 became part of the Marston Group. Marston is the UK’s largest judicial services group, providing integrated court order compliance.

Overall Purpose of Post

To work closely with the team to understand the business objectives to effectively monitor the quality of all output in line with regulation, industry codes and business and client requirements.

To provide a high standard of service, ensuring all duties are carried out by the team members as required.

Ensure the implementation of information security procedures and awareness of the company quality-controlled practice and procedures.

Detailed Responsibilities

• Accurate Document Preparation, statutory and internally generated (if applicable)

• Accurate Cash Handling and Banking Processing (if applicable)

• Monitor the quality of output, as per specified requirements and deadlines

• Maintain and reply to internal and external communications from clients/customers and other business areas.

• Ensuring correspondence is issued correctly

• Assess and highlight any trends or business risks identified through quality monitoring and put measures in place to reduce or mitigate the trend/risk.

• Work closely with operational teams and departments to build and develop working relationships.

• Be accountable for own actions and take ownership for own personal development.

• Continue to enhance skills and knowledge in order to achieve the best results.

• Act in a professional manner and adhere to all company procedures and policies at all times.

• Any other duties as required

• Be aware of and adhere to the company Data Protection Policy

What will I learn? As a Business Administrator Apprentice, you will be working towards a Business Administration Level 3 Apprenticeship where training will be delivered during the working week.

The successful candidate will gain real life skills within communication, administration and exploring the importance of building strong relationships with customers and colleagues within a professional environment.

What qualifications or qualities are required?

• Competent in the use of MS office particularly Excel, Word and email

• Knowledge of compliance and regulation such as DPA, TCF and GDPR

• Awareness of regulation and industry changes

• Ability to work independently as well as in a team environment

• Interaction with clients/customers and Management

• Excellent communications – both verbal and written

• Excellent attention to detail

• High standards of organisation and preparation

• Positive outlook and a clear focus on quality

• Passionate attitude for change and improvement/development

• Good relationship building skills

• Ability to use appropriate influencing styles to gain credibility