Business Operations Administrator (Apprenticeship)

Job purpose: Overall Purpose of Post

To work closely with the team to understand the business objectives to effectively monitor the quality of all output in line with regulation, industry codes and business and client requirements.

To provide a high standard of service, ensuring all duties are carried out by the team members as required.

Ensure the implementation of information security procedures and awareness of the company quality-controlled practice and procedures.

Detailed Responsibilities

• Accurate Document Preparation, statutory and internally generated (if applicable)

• Accurate Cash Handling and Banking Processing (if applicable)

• Monitor the quality of output, as per specified requirements and deadlines

• Maintain and reply to internal and external communications from clients/customers and other business areas.

• Ensuring correspondence is issued correctly

• Assess and highlight any trends or business risks identified through quality monitoring and put measures in place to reduce or mitigate the trend/risk.

• Work closely with operational teams and departments to build and develop working relationships.

• Be accountable for own actions and take ownership for own personal development.

• Continue to enhance skills and knowledge in order to achieve the best results.

• Act in a professional manner and adhere to all company procedures and policies at all times.

• Any other duties as required

• Be aware of and adhere to the company Data Protection Policy

• Be aware of and adhere to AML and TCF requirements.

What will I learn? Along with a full company induction and ongoing training you will be working towards a Diploma in Providing Customer Services. Throughout this apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Learner outcomes:

On completion of this programme apprentices should be able to carry out the following tasks competently:

• Provide Customer Centric Service

• Developing Meta-skills and Personal Practice

• Delivering Customer Service

• Improving Customer Service

• Professional Development

• Customer Service Culture

• Communication Technology

• Customer Communication

• Customer Insight

• Customer Service Quality & Service

What qualifications or qualities are required? Skills

• Competent in the use of MS office particularly Excel, Word and email

• Knowledge of compliance and regulation such as DPA, TCF and GDPR

• Awareness of regulation and industry changes

• Ability to work independently as well as in a team environment

• Interaction with clients/customers and Management

• Excellent communications – both verbal and written

• Excellent attention to detail

• High standards of organisation and preparation

• Positive outlook and a clear focus on quality

• Passionate attitude for change and improvement/development

• Good relationship building skills

• Ability to use appropriate influencing styles to gain credibility

Data Protection and Information Security

• To ensure that you and your colleagues adhere to the requirements of the Data Protection Act.
• • To ensure that you and your team members comply with company Information Security Management (ISMS) policies and procedures.
• • To uphold company Information Security Management (ISMS) policies and report any suspected incidents or any observed weaknesses with the company Information Security Management System to your Line Manager or the Information Security Manager immediately.
• • To ensure that your team members understand their responsibilities to reduce the risk of theft, fraud or misuse of facilities.
• • To ensure that your team members are aware of information security threats, their responsibilities and are equipped to support ISMS in the course of their normal work to reduce the risk of human error.
• • To be responsible for evaluating and reviewing the work carried out in your areas of responsibility including all related security responsibilities.

Company Policy

• To be aware of and adhere to all company policies and procedures at all times
• To be aware of the general responsibilities as set out the in the Health and Safety Policy