Business Support Administrator

Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.

Role Overview

Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.

Key Responsibilities

• Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently 
• Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements 
• Raise purchase orders for materials and subcontractor services as required 
• Allocate and issue tasks to mobile service engineers through the IFS system 
• Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works 
• Prepare quotations and annual maintenance contracts using company templates for customer issue and review 
• Collate and verify engineer timesheets for payroll and costing purposes 
• Maintain and update company systems including IFS, PeopleHR, and Assure H&S 
• Order stationery, PPE, and office supplies as required 
• Provide general office administration support including scanning, mail handling, travel booking, and document management 

Skills & Experience

• Previous experience within an administrative or business support role 
• Experience within a field services, engineering, or facilities environment would be advantageous 
• Strong proficiency in Microsoft Word and Excel 
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines 
• Strong communication skills with the confidence to liaise with stakeholders at all levels 
• Ability to work effectively within a busy and fast-moving environment 
• High attention to detail and strong administrative accuracy 
• Proactive and customer-focused approach 
• Ability to identify and understand the needs of both internal and external stakeholders 

Offering

• Salary of £26,000 – £28,000 per annum depending on 
• Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm  
• Annual performance-related bonus scheme 
• 31 days holiday inclusive of public holidays 
• Company pension scheme 
• Life insurance 
• Employee discount programme 
• Referral bonus scheme 
• On-site parking 
• Sick pay scheme 
• Opportunity to join an employee-owned business 
• Ongoing training, development, and career progression opportunities 
• Full-time, permanent position based in Glasgow