Business Support Administrator

Murray Recruitment are recruiting a Service Administrator for our client based in Glasgow.

This is an excellent opportunity to join a growing and well-established organisation operating within a specialist technical services environment. The successful candidate will support customers, engineers and operational teams across the UK, helping to ensure services are coordinated efficiently and delivered to a high standard.

Role Overview

Working as part of the Business Support team, the Service Administrator will play an important role in coordinating reactive and planned engineering works while providing high-quality administrative and customer service support.

The role would suit a proactive, organised and customer-focused individual who is comfortable managing multiple priorities within a busy, fast-paced environment.

Key Responsibilities

• Respond to customer, engineer and subcontractor enquiries by telephone and email, ensuring queries are handled promptly and professionally.
• Coordinate engineer and subcontractor attendance for reactive callouts and breakdown works in line with customer requirements.
• Allocate and issue tasks to mobile service engineers using the IFS system.
• Raise purchase orders for materials, plant hire and subcontractor services.
• Identify and arrange materials, subcontractor support and plant hire for planned maintenance works.
• Prepare quotations and annual maintenance contracts using company templates.
• Collate and verify engineer timesheets for payroll and job-costing purposes.
• Maintain accurate and up-to-date records across company systems, including IFS, PeopleHR and Assure H&S.
• Order stationery, PPE and general office supplies.
• Provide wider administrative support, including scanning, mail handling, travel bookings and document management.
• Liaise with internal departments and external stakeholders to support the smooth delivery of service operations.

Skills & Experience

• Previous experience within an administrative, service coordination or business support role.
• Experience within a field services, engineering, facilities management or technical services environment would be advantageous.
• Strong working knowledge of Microsoft Word and Excel.
• Excellent organisational and time-management skills.
• Ability to prioritise workloads and meet deadlines within a fast-moving environment.
• Confident and professional communication skills, with the ability to liaise with stakeholders at all levels.
• High level of accuracy and attention to detail.
• Proactive, adaptable and customer-focused approach.
• Ability to identify and respond effectively to the needs of internal and external stakeholders.
• Comfortable learning and using internal systems and processes.

Offering 

• Salary of up to £30,000 per annum, depending on experience.
• Monday to Thursday, 8.30am to 5.00pm.
• Friday, 8.30am to 4.00pm.
• Annual performance-related bonus scheme.
• 31 days’ holiday, inclusive of public holidays.
• Company pension scheme.
• Life insurance.
• Employee discount programme.
• Referral bonus scheme.
• Sick pay scheme.
• On-site parking.
• Opportunity to join an employee-owned business.
• Ongoing training, development and career progression opportunities.
• Full-time, permanent position based in Glasgow.