Business Support Assistant

We are excited to offer an opportunity for a Business Support Assistant to join our team. This is a fantastic opportunity for someone who enjoys a challenge and thrives in a busy, fast-paced environment where no two days are the same.

As a Business Support Assistant, you will provide a wide range of administrative support to both children and adult Social Work professionals. You will play an important role in supporting the effective day-to-day delivery of Social Work services and will regularly communicate with both professionals and members of the public.

Your key responsibilities will include:

Handling telephone calls and responding to enquiries from members of the public and professionals

Acting as a first point of contact by telephone and email

Monitoring and managing team mailboxes

Typing, preparing and distributing letters and other correspondence

Preparing and distributing meeting invitations, minutes and associated documentation

Supporting Corporate

Appointeeship processes, including the processing of payments

Using Scottish Borders Council systems and applications, including Mosaic, Business World, the Intranet, OneDrive and Microsoft 365 applications

Processing Police Concern Forms and Inter-Agency Referrals

Completing and processing tasks within Mosaic

Processing invoices and supporting associated financial administration

Working closely with Social Work colleagues to provide efficient and responsive administrative support

Ensuring information is handled accurately, professionally and confidentially

The role will be primarily based at Paton Street, Galashiels. However, applicants should be aware that the successful candidate may occasionally be required to work from other locations to meet the needs of the service.

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.