Business Support Centre Apprentice

Job purpose: Role Purpose

The Business Support Centre (BSC) Apprentice role offers an excellent opportunity to gain valuable experience within a professional business environment while working

towards an SCQF in Business and Administration (Level 6) in partnership with Babington Business College.

This apprenticeship offers a unique opportunity to gain hands-on experience across several Business Support Centre functions. You will work within a fast-paced Helpdesk,

support key administrative activities, helping to manage and monitor the progress of jobs across approximately 60 contracts. Through exposure to a variety of teams and

processes, you will develop valuable skills in customer service, business administration, planning, coordination, and problem solving while building an understanding of how a large operational business is managed.

Key Responsibilities:

As a Business Support Centre Apprentice, you will support the team with a range of administrative and customer service activities, including:

• Responding to telephone calls and emails within agreed service level agreements (SLAs).

• Logging customer requests and jobs accurately on relevant systems.

• Liaising with site teams, customers, and suppliers to support service delivery.

• Allocating jobs to the appropriate resources.

• Supporting the monitoring and jeopardy management of jobs across multiple contracts, helping to ensure service delivery targets and contractual

commitments are achieved.

• Assisting in identifying and escalating jobs that may be at risk of missing agreed timescales or service level agreements.

• Updating absence records (planned and unplanned) and overtime information using trackers and SAP.

• Arranging and administering school lets.

• Processing employee expenses.

• Maintaining and updating various business trackers and records.

• Collating and distributing call-out rotas.

• Supporting the preparation and updating of monthly management reports.

• Using the Coupa purchasing system to raise purchase orders, support invoice processing, and assist with resolving queries to ensure accurate three-way matching.

• Booking travel and training arrangements.

• Receiving, sorting, and distributing incoming mail.

• Arranging courier collections and deliveries.

• Monitoring and reviewing purchase orders and work-in-progress reports.

• Reconciling purchase card expenditure.

• Maintaining office and site supplies, including stationery, consumables, telephony, and IT equipment.

• Supporting procurement activities through the raising of purchase orders in Coupa.

• Working to monthly deadlines and service commitments.

• Providing reception support, including preparing meeting rooms and welcoming visitors.

• Undertaking any other reasonable administrative duties as required by the local management team.

What will I learn? As an Apprentice within our Business Support Centre, you'll gain practical experience across a range of business functions while working towards a nationally recognised

qualification. You will receive support from experienced colleagues, build valuable workplace skills, and gain exposure to a fast-paced operational environment that will

support your future career development. This is a varied and rewarding role that requires a positive, "can-do" attitude, strong organisational skills, and a willingness to learn. Throughout the apprenticeship, you will work across a number of teams within the Business Support Centre, gaining exposure to different areas of the business and developing a broad range of administrative, customer service, and business support skills.

What qualifications or qualities are required? Knowledge, Skills & Experience

Essential

• Enthusiastic, positive, and willing to learn.

• Strong communication and interpersonal skills.

• Ability to work effectively as part of a team.

• Good organisational skills with the ability to prioritise tasks.

• Ability to work accurately with a high level of attention to detail.

• Comfortable working in a fast-paced and changing environment.

• Basic IT skills, including Microsoft Outlook, Word, Excel, and Power

Point.

• Professional approach with a commitment to delivering excellent customerservice.

Desirable

• Previous experience in a customer service, office, or administrative environment (not essential).

• An interest in developing a career in business administration or business support services.