Business Support Manager

The UK Technical Maritime Services Directorate (UKTMS) inspects and surveys ships to ensure that they meet both UK and international safety, security and anti-pollution standards; it also provides certification to ships and seafarers, and the registration of merchant vessels on the UK Flag; in collaboration with Coastguard colleagues, it responds to pollution from shipping and offshore installations. Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers As a Business Support Manager you will work collaboratively with the MO Business Manager (BM) to ensure that MO Business Delivery is aligned with Survey & Inspection priorities. You will ensure consistency in approach to Business Support within the Marine Office (MO), and manage the administrative support required by MO Surveyors. Your responsibilities will include, but aren't limited to:
• Collaborating with the Business Manager (BM) to ensure that MO Business Support activity is fit for purpose and aligned with Survey & Inspection priorities, and developing working relationships and processes to improve the efficiency of the MO.
• Collaborating with the MO Technical Manager (TM) and BM in the MO to ensure that Business Support activity is aligned with Survey & Inspection priorities and that MO annual S&I targets are met; assisting the BM by managing the collection, distribution and understanding of Management Information within the Marine Office; reporting to the BM any identified risks that occur within the MO as soon as practicable, and working with internal and external colleagues and stakeholders to devise mitigation measures where appropriate.
• Liaising with MO BM/TM to ensure effective and efficient oversight of resource allocation and income realization.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Have you got a passion for providing high quality customer service? Do you have excellent communication skills both verbally and in writing?