Business Support Officer

As Business Support Officer, you will provide dedicated administrative support nationally and across HM Coastguard, helping to ensure best practice and consistency by working closely with colleagues across MCA and HQ HMCG. Your responsibilities will include, but aren't limited to:

• Actively engage with Business Support Managers, the Business Support Lead, the Head of the Business Unit, team colleagues, HQ Estates and HMCG HQ colleagues to help deliver seamless administrative support.
• Process Coastguard Volunteers personnel data and approve Coastguard Volunteers' remuneration claims accurately and in line with payroll deadlines.
• Support Coastguard Volunteers in the claims process, including helping to resolve rejected claims and promoting best practice and consistency across Coastguard Divisions.
• Provide a procurement service, ensuring invoices are entered into the shared services system accurately and timeously, in line with Finance and Governance guidance.
• Deliver administrative support on reactive estates matters, working collaboratively with the facilities management provider to escalate concerns and work towards solutions.
• Assist with the delivery of facilities management services for MCA staff and tenants within Marine House, Aberdeen.
• Deliver excellent customer service to internal and external customers and HMCG colleagues, whether face to face, by phone or in writing.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Are you highly organised with experience of working to deadlines? Do you have good IT skills, including experience using Microsoft Word and Excel? Can you communicate confidently with colleagues and customers at different levels?

The Maritime and Coastguard Agency implements the government's maritime safety policy in the UK and works to prevent the loss of life on the coast and at sea. This role sits within HM Coastguard's Business Support Unit in Aberdeen, providing administrative staff support to HMCG and consistent business support and estates services across different business areas. Joining our department comes with many benefits, including:
• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at MCA.