Café Supervisor

As a Café Supervisor at the Gallery of Modern Art, you'll oversee the day-to-day operations of the café, ensuring excellent customer service, high-quality food and beverage standards, and an efficient, well-organised working environment. To lead and support the team while maintaining company standards for cleanliness, health and safety, and operational excellence. What We Offer:

• Supportive and friendly team environment.
• Excellent training and development opportunities.
• Opportunity to work in a unique and creative cultural space.
• Staff discounts and other perks.
What you'll do
• Supervise and support the café team during daily operations.
• Prepare and serve a wide range of hot and cold beverages to a high standard, demonstrating strong barista skills.
• Deliver outstanding customer service and resolve customer enquiries or complaints professionally.
• Carry out opening and closing procedures, including preparing the café for service, securing the premises, and completing end-of-day checklists.
• Operate the EPOS/till system efficiently, process cash and card payments accurately, and provide excellent cash handling practices.
• Balance tills, complete cash reconciliation, and prepare banking deposits in line with company procedures.
• Support the Assistant Manager with daily operations, staff supervision, stock control, and ensuring operational targets are achieved.
• Assist with training, coaching, and motivating team members to maintain high performance and customer service standards.
• Monitor stock levels.
• Ensure compliance with food hygiene, health and safety, and company policies at all times.
• Maintain high standards of cleanliness, presentation, and organisation throughout the café.
• Support promotional activities and contribute to achieving sales and performance goals.
What you'll bring
• Strong barista and coffee preparation skills.
• Team leadership and staff supervision.
• Opening and closing procedures.
• Cash handling, till operation, and cash reconciliation.
• Excellent customer service and communication.
• Problem-solving and conflict resolution.
• Time management and multitasking.
• Food safety and hygiene compliance.
• Ability to support management with daily operational duties and drive team performance.