Call Handler

We currently have two available start dates for employment, which can be discussed during the interview process.
Monday 14th September
Monday 12th October
We're looking for individuals who are flexible with their working days and hours-helping us to be there when pet owners need us the most.
Your Role as a Call Handler
As a Call Handler at Vets Now, you'll be the first point of contact for clients. You'll play a vital role in delivering the high-quality support and service we're known for. This is more than just answering calls-it's about offering reassurance, clarity, and care in sometimes stressful situations., Handle incoming and outgoing calls promptly and professionally
Provide accurate information and address client inquiries
Log all call details accurately in our system
Escalate complex queries to the appropriate team
Maintain a high level of empathy and professionalism in every interaction
Follow established call handling protocols
Assist with administrative tasks when required
What You'll Get in Return

We believe in rewarding our team members not just with a competitive hourly rate, but also with benefits that support wellbeing and work-life balance:
£13.45 per hour
Your birthday off - paid
Health cash plan via Simply Health
Pension contributions: 5% employee / 3% employer
Up to 50% off pet care for your own pets
Death in service cover - two times annual salary
Access to our employee wellbeing programme
Company sick pay and enhanced maternity, paternity, and adoption leave
Be Part of a Team That Cares - Apply Now
If you're ready to join a purpose-driven company where your role makes a real difference to pets and their owners, we'd love to hear from you.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.