Call Handler - Temporary

Your new company
You will be joining a busy and fast-paced Control Room environment within a large, Glasgow-based public service organisation. This team provides critical out-of-hours and emergency support across a range of services, ensuring the safety and wellbeing of the local community.
Your new role
As a Call Handler, you will work on a temporary basis supporting multiple service lines within a Control Room setting. The key focus initially will be Telecare call handling, with exposure to additional workstreams as you build confidence.
Your responsibilities will include:

• Handling incoming Telecare calls and providing appropriate support or escalation
• Managing calls relating to Anti-Social Behaviour and Out-of-Hours services (including housing repairs and homelessness presentations)
• Monitoring CCTV and responding to incidents
• Processing alarm activations (fire and intruder)
• Liaising with wardens and external contractors
• Accurately recording information and taking messages across all service lines

You will work a 3-on, 3-off shift pattern across a 7-day rota, with 11-hour shifts (day and night). Flexibility is particularly important to support peak periods between 07:00-09:00 and 18:00-20:00.
What you'll need to succeed

• Previous experience in a call handling, contact centre, or similar environment is beneficial
• Strong communication and listening skills
• Ability to remain calm under pressure and manage high call volumes
• Excellent attention to detail and ability to multitask
• Confident using multiple IT systems
• Flexibility to work shifts, including weekends and, eventually, nights
• Disclosure clearance beneficial

What you'll get in return

• Competitive hourly rate of 20.32 (PAYE)
• Opportunity to gain experience within a dynamic Control Room environment
• Ongoing training and development across multiple service areas
• A supportive team environment with structured onboarding

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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