Carer Information & Engagement Worker

We are looking for an enthusiastic and committed individual to join our Carer Information & Engagement Team. You will play a key part in delivering our commissioned information, advice and campaigning services, ensuring unpaid carers across North Lanarkshire have the support, information and voice they need.You will provide accessible information, signposting and referrals to appropriate support including short breaks and Carer Support Plans; deliver Carer Aware training; work in partnership with health, social care and third sector organisations; gather feedback from carers through forums and consultations; and help organise key events such as Carers Week and Carers Rights Day. Occasional evening and weekend work will be required.About youEssential criteria:Minimum 2 years’ experience in a similar information, support or engagement roleAbility to analyse and present information clearly for different audiencesStrong verbal and written communication skills, able to engage with people from all backgroundsProficient in Microsoft Office 365Understanding of the challenges faced by unpaid carers and knowledge of the Carers (Scotland) Act 2016Able to work on your own initiative and as part of a teamEmpathetic, non-judgmental approach and commitment to equality, diversity and inclusionWillingness to travel and work flexibly as requiredDesirable criteria:Experience within the third sector or carer servicesKnowledge of Charity LogRelevant qualification in health, social care or community workUnderstanding of local health and social care structuresBi or multi-lingualWhat we offer25 days annual leave plus 12 public holidays8% contributory pension schemeDeath in service benefit of 2x annual salaryBlended working – mix of office, home and community-basedFull IT equipment providedSupportive supervision and access to training and development, None specified

None specified

Carers have the right to be informed, heard and their views considered. We aim to make a positive difference to the lives of carers in North Lanarkshire through the provision of information alongside our carer representation and campaigning work. Our organisation is a registered charity working in partnership with Health and Social Care North Lanarkshire and a wide range of third sector and national organisations to influence policy development and service provision, which affect both carers and the people they care for.